1. General Provisions
This Privacy Policy explains how Cooshen (Քուշեն) the brand (hereinafter referred to as “We”) collects, uses, stores, and protects the personal data of our website visitors and customers.
We value the security of your personal data and are committed to processing it responsibly while maintaining the principles of privacy and confidentiality.
By using our website, creating an account, placing an order, or contacting us, you agree that your personal data may be processed in accordance with this Privacy Policy.
2. What Personal Data Do We Collect?
We may collect the following personal data:
When placing an order:
- First and last name
- Phone number
- Email address
- Delivery address
- Order details
- Data required for the payment process
When using the website:
- IP address
- Technical data about your device and browser
- Information about website usage
- Pages visited and actions on the website
We only collect the data that is necessary to provide our services, process orders, and ensure customer support.
3. For What Purposes Do We Use Your Data
Your personal data may be used for the following purposes:
- To accept and process your orders
- To organize the delivery of products
- To provide information about order status
- To respond to your questions and messages
- To improve the quality of customer service
- To improve the website's performance and usability
- To inform you about new products, special offers, and promotions — only with your consent
We do not use your data for any other purposes not specified in this policy.
4. Transfer of Personal Data to Third Parties
We do not sell, rent, or provide your personal data to third parties for their own marketing or other commercial purposes.
In some cases, your data may be transferred to trusted service partners if this is necessary to carry out our services.
These may include:
- Delivery services — for the purpose of delivering your order
- Payment systems — for the purpose of processing payments
- Website technical maintenance and hosting services
These partners may only use your data for the purpose of providing the necessary service and are obliged to maintain its confidentiality.
5. Payment Data Security
The security of your payment data is important to us.
We do not store your full bank card details.
Payments are carried out through secure payment systems that apply appropriate technical and security measures to protect your data.
6. Cookies
Our website may use cookies to improve the website's performance and provide a more comfortable experience for visitors.
Cookies are small data files stored on your device that help us understand how visitors use our website.
We may use cookies:
- To ensure the proper functioning of the website
- To remember user preferences
- To obtain statistics on website visits
- To improve the website's performance
You can disable cookies at any time in your browser settings, however this may limit the operation of some website functions.
7. Your Rights
You have the right to:
- Receive information about what data we hold about you.
- Request correction of your personal data.
- Request deletion of your data if it is no longer necessary to retain it.
- Opt out of marketing communications.
- Withdraw your consent regarding data processing.
For questions on the above, you can contact us by email at info@cooshen.am.
8. Personal Data Retention Period
We retain your personal data for as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Maintain customer service history
- Improve our services
When data retention is no longer necessary, it is securely deleted or anonymized.
9. Protection of Personal Data
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.
Although we strive to ensure the highest level of data security, the complete security of information transmitted over the Internet cannot be guaranteed.
10. Changes to This Privacy Policy
We may amend or update this Privacy Policy from time to time to reflect changes in our services, website, or applicable legal requirements.
The updated version will always be published on our website, along with the date of the latest update.
11. Contact Us
If you have any questions about this Privacy Policy or the processing of your personal data, you may contact us by email at info@cooshen.am.