Cooshen | Քուշեն

Delivery

Delivery

1. General Provisions

This section sets out Cooshen (Քուշեն) the brand (hereinafter referred to as Cooshen) the terms and conditions for the delivery of orders placed through the brand’s (hereinafter referred to as the “Website”) website.

By placing an order, you confirm that you have read these terms and agree to them.

2. Delivery Area

Cooshen provides its own delivery service within Yerevan and Ejmiatsin. Two delivery options are available: Standard Delivery and Express Delivery.

For other locations within the Republic of Armenia, orders are delivered via HayPost, and customers collect their orders from the relevant post office in their place of residence.

International delivery is currently not available.

Customers may contact Cooshen for additional information regarding available delivery options.

3. Order Processing

Order processing begins after the order has been confirmed and, where applicable, after payment has been received.

The standard processing time for orders is usually 1–2 business days, unless a different timeframe is specified on the product page or during order confirmation.

Processing times for personalized or engraved orders, wholesale orders, and corporate orders vary. Customers will be informed of the applicable timeframe in advance.

4. Delivery in Yerevan and Ejmiatsin

Two delivery options are available within Yerevan and Ejmiatsin: Standard Delivery and Express Delivery.

Standard Delivery

The Standard Delivery fee is 800 AMD .

We recommend placing your order in advance, preferably at least at least 1 day before the desired delivery date.

Standard deliveries are generally made in the evening, between between 20:00 and 22:00.

If delivery at the time requested by the customer cannot be accommodated, Cooshen will contact the customer in advance to agree on an alternative delivery time or date.

Express Delivery

We recommend placing your order at least within the next 4 hours, you may select Express Delivery.

The Express Delivery fee is 3,500 AMD .

Express Delivery is available between 08:00 and 00:00 .

The availability of Express Delivery may depend on the time the order is placed, product availability, and whether express delivery can be arranged at that time.

5. Days When Delivery Is Unavailable

Both Standard and Express Delivery are unavailable on Sundays.

Delivery is also unavailable from December 31 through January 3, inclusive.

Standard and Express Delivery may also be unavailable on public holidays, other non-working days, or due to special circumstances.

In such cases, the customer will be informed of the available delivery timeframe.

We recommend placing orders intended for holidays or non-working days in advance.

6. Delivery via HayPost

Orders to other locations within the Republic of Armenia are delivered via HayPost.

The delivery fee starts from 370 AMD and are calculated based on the parcel’s weight, dimensions, destination, and HayPost’s applicable rates at the time of shipment.

Customers collect their orders from the relevant post office in their place of residence.

Delivery timeframes via HayPost are determined by the respective service provider. Cooshen is not responsible for delays caused by the operations of the delivery provider.

7. Delivery Address and Information

The customer is responsible for ensuring the accuracy and completeness of the delivery address, phone number, and other necessary information provided when placing an order.

If delivery cannot be completed due to incorrect or incomplete information, any additional costs incurred as a result, including the cost of re-delivery, may be charged to the customer.

8. Order Receipt

Upon receiving your order, we recommend checking:

  • the integrity of the packaging,

  • the quantity of the products,

  • the appearance of the products,

  • the presence of any visible damage.

If you discover any damage, missing items, or other discrepancies upon receiving your order, please inform Cooshen as soon as possible and provide photos where necessary.

9. Undelivered Orders

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, the customer being unavailable, or other similar reasons, the order may be returned to Cooshen.

Re-delivery will be arranged upon agreement between the parties and may be subject to an additional delivery fee.

10. Delays and Changes to Delivery Arrangements

In the event of high workload, public holidays, weather conditions, road restrictions, transportation disruptions, government restrictions, force majeure events, or other circumstances beyond Cooshen’s control, the delivery date or time may be changed.

In such cases, Cooshen will, where possible, inform the customer in advance and offer an alternative delivery time or date.

Cooshen is not responsible for delays caused by third-party delivery providers, including HayPost.

11. Risk of Damage or Loss

The risk of damage to or loss of the product transfers to the customer when the order is handed over to the customer or a person authorized by the customer.

12. Contact Us

For any questions regarding delivery, you can contact us:

Email: info@cooshen.am
Mobile: (+374) 41130714